JOIN THE COMMUNITY!
The Voyages-sncf travel community is an online forum for helping other travellers and community members to get the best out of train travel. From helping people locate the best fares to sharing your hard-learned travel lessons, the travel community is a great way to put your sense of adventure to use.
How do travellers help each other?
The travel community is hosted behind the scenes of Voyages-sncf.com. When a customer visits the site, a small pop-up will appear in the bottom right-hand corner and this is what connects the community to the website user.
- How does it work?
When a user has a question they click the pop-up and enter their queries. These questions appear in front of the travel community and anyone who wishes to take the chat can. If the person who takes the chat doesn’t know an answer, they can ask the community or direct the user to the customer service channels.
- What are the most frequent questions?
When can I book my trains for January 2016?
How long will it take to make a connection in Paris?How can I get a cheap ticket for my journey?
What kind of pass do I need to travel in Europe?
JOIN THE COMMUNITY
Joining the community is as easy as pie! All you need to do is register and you will be assigned your log in details. Add a short description of yourself and a profile picture and you are ready to go.
Inside the community there is a forum to share any of your ideas or suggestions, as well as a chatroom to get involved with other likeminded people. There are discussion boards for sharing your travel antics and of course, website users pop in every now and again to pick your brains.