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HOW TO RETRIEVE YOUR TICKET

There are several ways you can collect your ticket - and they're all easy!

 

Read on for more information!

E-TICKET

This is the SIMPLEST way to get your ticket. You have two options:

  • Print your tickets at home - follow the instructions to print them from your confirmation email. Print at home tickets are available on a number of journeys including Eurostar trains from the UK to France and domestic and international trains in France, Belgium, Italy and Spain.

Please remember to print your ticket(s) before departure as you need it to board the train and to take your proof of ID to board the train.

  • M-TICKET - NEW FOR 2016! Download our mobile app and store your M-ticket here, the easiest, quickest way to get your ticket.

COLLECT AT THE STATION

No need to worry about losing your ticket en route to the station! You can print and collect your ticket(s) from one of the self-service machines before you board the train.

Make sure you have your:

  • 'Booking Name' and
  • 'PNR reference'

and then simply follow the instructions on the screen.

Eurostar tickets can be printed from self-service machines in any Eurostar terminal. French rail tickets can be printed from any one of 1,400 self-service machines in stations across the French SNCF rail network.

If you are travelling on both Eurostar and French SNCF services, you will need to use Eurostar machines in the UK or France and SNCF machines in France to print your tickets.


TICKETLESS

To travel on Italo, you only need to print your confirmation mail before departure and you're ready to go. You will not need a ticket to board the train.

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