Book your Thalys tickets

WHAT CAN I TAKE ON BOARD

BAGS OF SPACE

Each passenger is allowed to take two suitcases and one piece of hand luggage on board Thalys. Bear in mind the following:

  • the maximum weight for each suitcase is 32kg
  • the suitcase must measure 158cm maximum (in height, width and depth)
  • don't forget to label your luggage with your full name!

If you wish, you can take a bulky item on to the train. Then, you're allowed 1 piece of hand luggage, 1 suitcase and 1 bulky item.


Where can I store my luggage?

luggage departments

You can store your luggage in the: 

  • Luggage racks above the seats.
  • Spaces at the end of each carriage for larger items.
  • Place on the floor between some of the four seats.

Prohibited Items

It may be obvious, but it is prohibited to carry any of the following products:

  • Unusual goods such as strange scents
  • Dangerous goods such as explosives, flammable products, chemical products, knives and weapons.
  • Goods for commercial purposes such as goods in large quantities, which concerns the transport of merchandise, which should have been carried out by a specialised freight company.
  • Products which are prohibited by customs or other government institutions (e.g.: narcotics).

PET, BIKES AND WHEELCHAIRS


Pets on Thalys

Small pets can be taken on board free of charge. These must meet the following requirements:
• They must be transported in a special basket or cage measuring 55cmx30cmx30 cm max.

Large dogs are only permitted when a ‘dog fare’ ticket has been purchased for them.

A number of rules also apply to these dogs:

  • ou must keep them on your lap, on a leash and muzzled or they must be seated on the floor
  • For pets that are not in a special carrier and which weigh more than 5kg, you must purchase a dog fare ticket. This fare costs 35% of the Semi-Flex fare in Standard Class (Comfort 2)
  • You can reserve a ‘dog fare’ ticket for your pet at the following locations:
  • In France: at the booking offices at all stations, at a SNCF kiosk or at a renowned travel agency.

Please note! These tickets cannot be purchased on Voyages-sncf.com

Guide dogs and disability assistance dogs can travel on board free of charge.



Bikes on Thalys

You can take your bike as carry-on luggage as long as it either folds up or, with the front wheel removed, can be held in a loose cover measuring up to 120 x 90cm.

ACCESS

 Discover the special facilities on Thalys trains for wheelchair users.


Wheelchair-friendly services

Are you, or is one of your group, travelling in a wheelchair? Specially designed places have been provided, so that you do not have to leave your wheelchair during the journey.
These seats are located in coaches 1, 11 and 21. There are disabled toilets near these coaches. If you wish to store the wheelchair, you can of course do this in one of the storage spaces.

If you require assistance to board and get off the Thalys train you can call the following railway stations:

  • Belgian stations: +32 70 79 79 79
  • French stations: +33 890 640 650
  • German stations: +49 1805 512 512
  • Dutch stations: +31 30 235 78 22


Travelling with a baby

Are you travelling with a baby? Thalys offers baby changing rooms in coaches 7, 17 and 27, as well as a sink and a bottle warmer.

Thalys Welcome Bar

Are you feeling hungry?

Then take a walk to the spacious Thalys Welcome Bar, where a wide range of sandwiches, salads, drinks and many dishes from a regularly updated menu with local products awaits!

Are you travelling in First Class (Comfort 1)?

You will be served breakfast, lunch, a light meal or a balanced evening meal at your seat, depending on the time of day.


 

Compensation for delays

The E-voucher

In the event of a delay on a Thalys train for a minimum of 30, 60 or 120 minutes, Thalys International will (unless it is considered a case of force majeure) offer compensation in the form of electronic Thalys vouchers (valid for 12 months) to the value of 20, 50 or 100% of the ticket price respectively.

Reimbursement

Only with trains with a delay of 60 or 120 minutes (unless it is considered a case of force majeure) will you be eligible for a reimbursement of 25% or 50% of the ticket price. The amount will be transferred to your bank account. Please note: amounts of less than €4 are not reimbursed.